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Orders
Below are some of are common questions about orders
How can I place an order?
Simply browse our products, select your preferred cleanse plan, juices, smoothies, or wellness shots, add them to your cart, and proceed to checkout.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible. We’ll do our best to help before the order is processed.
How will I know if my order is confirmed?
Once your order is successfully placed, you will receive an order confirmation with your order details.
Can I track my order?
Yes. Once your order has been shipped, you will receive tracking details so you can follow your delivery.
What should I do if I receive the wrong or missing item?
Please contact our customer support team as soon as possible with your order details. We will review the issue and help resolve it.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Where do you deliver?
We deliver our products to all UK post codes using temperature controlled boxes and trusted delivery partners.
How long does delivery take?
Orders are dispatched using a next-day delivery service to help your Mowee’s products reach you in the best possible condition. Once your order has been prepared and dispatched, it will generally arrive the following day. You’ll receive tracking information when your order is on its way.
How long does it take to process my order?
Orders are usually processed within 1–2 business days before being handed over to the courier.
Can I return or exchange my order?
Due to the fresh and perishable nature of our products, we are unable to accept returns or exchanges once an order has been delivered.
If your order arrives damaged, incorrect, or with an item missing, please contact us as soon as possible with your order number and photos where applicable and we will work with you to resolve the issue.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact us as soon as possible with photos of the package and product. Our team will assist you with the next steps.